At sodafountainofvenice, we strive to provide high-quality eyewear products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for full details on how to return or exchange your product.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: You have 30 days from the date of receipt to request a return or exchange.
- Condition: The item must be unused, in its original condition, and in the original packaging (including any accessories, manuals, or tags).
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process any return or refund.
Please note that certain items may not be eligible for return, including sale items or customized products (e.g., prescription lenses). These exclusions will be clearly stated at the time of purchase.
2. How to Initiate a Return
To initiate a return or exchange, follow these steps:
- Contact Us: Email our customer support team at [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Return Instructions: Our team will provide you with detailed instructions, including the return address and shipping guidelines.
- Package the Product: Ensure the item is safely packaged in its original packaging to avoid damage during transit.
- Ship the Return: Use a traceable shipping method and send the package to the provided return address. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
3. Refunds
Once we receive your returned item, we will:
- Inspect the Product: We will inspect the returned item to ensure it meets our return policy conditions.
- Processing Time: If approved, we will process your refund within 7 business days. Refunds will be issued to the original method of payment.
Please note that shipping fees (both original and return shipping costs) are non-refundable, except in cases where the return is due to a defect or an error made by sodafountainofvenice.
4. Exchanges
If you would like to exchange your item for a different size, color, or style:
- Contact us within 7 days of receiving your item to request an exchange.
- Ensure the item is in its original condition, with no signs of wear or damage.
- We will process your exchange once the original item has been returned and inspected. Please note that you may need to pay for any difference in price if the new item is of higher value.
5. Damaged or Defective Items
If you receive an item that is damaged or defective:
- Contact Us Immediately: Please contact us within 7 days of receiving the product with a description and photo of the damage or defect.
- We will arrange for a return or replacement at no additional cost to you. In this case, we will cover all shipping fees and provide you with a full refund or replacement product.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized orders (e.g., prescription lenses)
- Gift cards
- Sale items or final clearance products
Please check the product description for specific return exclusions, if applicable.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check Your Bank Account: Refunds may take some time to reflect in your account.
- Contact Your Bank or Credit Card Provider: Processing times can vary depending on your financial institution.
- Contact Us: If you still have not received your refund, please reach out to our customer service team at [email protected] for further assistance.
